Privacy Policy

Introduction

QuitPorn.io is a service operated by RKM LABS LTD (Company No. 16685514), a company registered in England and Wales. Our registered office is located at Office 14246, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our porn addiction recovery service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

QuitPorn.io is committed to protecting your privacy and maintaining the confidentiality of your personal information. We collect minimal data necessary to provide our services:

• Account Information: Email address, user ID, and subscription status. Authentication is handled securely by Clerk, a third-party authentication provider. We do not store passwords or password hashes.
• Device Information: Device nicknames you assign, device type (iOS), lock duration preferences, lock expiration dates, and setup completion status. We do not have actual technical access to your devices.
• Passcode Data: Encrypted Screen Time passcodes using AES-256 encryption, passcode generation timestamps, and access logs when passcodes are revealed upon lock expiration.
• Usage Data: Service usage patterns, feature utilization, dashboard access logs, passcode request history, and setup completion analytics.
• Payment Information: Processed and stored securely by Stripe, our payment processor. We store only transaction IDs, subscription status, billing cycle information, and payment history for account management. We never store credit card numbers or banking details.
• Referral Information: Referral codes generated, referral link clicks, IP addresses of referral clicks (for fraud prevention), referee email addresses, referral conversion status, and rewards earned.
• Support Tickets: Support request content, email correspondence, ticket status, resolution history, and any information you voluntarily provide in support communications.
• Technical Information: IP addresses, browser type and version, device identifiers, operating system, referring URLs, pages visited, time spent on pages, and error logs for troubleshooting and security purposes.

2. Passcode Security and Privacy

Our voice-assisted passcode system is designed for maximum security and privacy:

• Encrypted Storage: All passcodes are encrypted using AES-256 encryption
• Temporary Access: Passcodes are only accessible when your lock period expires
• No Local Storage: Passcodes are never stored on your device
• Memory Interference: Our audio system prevents passcode memorization

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide and maintain our voice-assisted passcode system, manage device locks, enforce lock durations, and deliver passcodes upon expiration.
• Account Management: To create and manage your account, verify your identity, maintain subscription records, and enforce our terms of service.
• Payment Processing: To process payments, manage subscriptions, handle billing cycles, process refund requests (subject to our strict refund policy), and maintain transaction records.
• Customer Support: To respond to support tickets, troubleshoot technical issues, investigate user-reported problems, and communicate service updates.
• Referral Program: To track referral clicks, validate referral conversions, prevent fraudulent activity, calculate and apply referral rewards, and maintain referral program integrity.
• Service Improvement: To analyze usage patterns, identify bugs and errors, develop new features, improve user experience, and conduct anonymized analytics.
• Security and Fraud Prevention: To detect and prevent unauthorized access, identify suspicious activity, protect against fraudulent refund requests, enforce our no early unlock policy, and maintain service integrity.
• Legal Compliance: To comply with applicable laws and regulations, respond to legal processes, enforce our legal rights, and protect against legal liability.
• Communications: To send transactional emails (account creation, password resets, lock expiration notifications, payment confirmations), service announcements, security alerts, and customer support responses. We do not send marketing emails unless you explicitly opt in.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.We may share your information only in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who assist in operating our service, including:
  • Clerk (authentication and user management)
  • Stripe (payment processing and subscription management)
  • Cloud hosting providers (secure data storage and infrastructure)
  • Email service providers (transactional emails and notifications)
  All service providers are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.
• Legal Compliance: We may disclose your information if required by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to:
  • Comply with applicable laws and regulations
  • Respond to claims that content violates third-party rights
  • Enforce our Terms of Service or other agreements
  • Protect the rights, property, or safety of RKM LABS LTD, our users, or the public
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our service of any change in ownership or use of your information.
• With Your Consent: We may share information with third parties when you explicitly consent to such sharing.
• Aggregated or De-identified Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.

Important Note on Refund Abuse: We reserve the right to share information about fraudulent refund requests, chargeback abuse, or attempts to manipulate our refund policy with fraud prevention services and payment processors to protect our business and other users.

5. Referral Program Privacy

When you participate in our referral program:

• You receive a unique referral code
• We track when your link is clicked and used for signup
• IP addresses and user agents are logged for fraud prevention
• Referee information (email, signup status) is visible to you
• Referral rewards are automatically applied to your account

6. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Access controls and authentication via Clerk
• AES-256 encryption for passcode storage
• Secure cloud infrastructure

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and data
• Export your data
• Opt-out of non-essential communications

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers.

9. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or through our service.

10. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 90 days after account deletion (to prevent immediate re-registration for refund abuse).
• Passcode Data: Encrypted passcodes are retained for the duration of your lock period plus 30 days after expiration.
• Payment Records: Transaction history is retained for 7 years to comply with financial regulations and tax requirements.
• Support Tickets: Retained for 3 years for quality assurance and dispute resolution.
• Fraud Prevention Data: IP addresses, device fingerprints, and suspected fraudulent activity logs are retained for 5 years to prevent repeat abuse.
• Legal Hold: If your account is subject to legal proceedings, disputes, or suspected Terms of Service violations, we may retain data beyond standard retention periods as required by law.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for authentication, session management, and core functionality.
• Analytics Cookies: Used to understand how users interact with our service and improve user experience.
• Referral Tracking: Cookies track referral link clicks and conversions for our referral program.

You can control cookie preferences through your browser settings, but disabling certain cookies may limit service functionality.

12. Children's Privacy

Our service is intended for users aged 18 and over. We do not knowingly collect information from individuals under 18 years of age. If we discover that we have collected information from someone under 18, we will delete that information immediately. If you believe we have collected information from a minor, please contact us at privacy@quitporn.io.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites you visit that you do not want to be tracked. Because there is no common understanding of how to interpret DNT signals, we do not currently respond to DNT signals.

14. Third-Party Links

Our service may contain links to third-party websites, guides, or resources. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

15. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information (subject to legal retention requirements)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@quitporn.io with "California Privacy Request" in the subject line.

16. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten") subject to legal retention requirements
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with your local supervisory authority

Our legal basis for processing your data includes: (1) performance of contract (providing our service), (2) legitimate interests (fraud prevention, service improvement), (3) legal compliance, and (4) consent where applicable.

17. Contact Information and Data Protection Officer

For privacy-related questions, to exercise your rights, or to contact our Data Protection Officer, please reach us at:

• Company Name: RKM LABS LTD
• Company Number: 16685514
• Registered Office: Office 14246, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
• Privacy Email: privacy@quitporn.io
• Data Protection Officer: dpo@quitporn.io
• General Support: support@quitporn.io

We will respond to all legitimate requests within 30 days (or as required by applicable law). We may request additional information to verify your identity before processing certain requests.